Caring for felted wool slippers is similar to caring for a nice wool sweater. We recommend spot cleaning the wool with water and a gentle detergent as needed. Give your wool a good brushing with a wool brush, sweater brush or suede care brush from time to time. This will help refresh the fibers, restore some of the "fluff" and help remove any dirt or residue that has settled in. See our Care Page for more details and product recommendations
If you've been wearing your slippers for a while around the house and the suede sole is starting to look a little darker and dirty - don't despair. They are probably not "dirty" but are going through a natural process called 'patina'. Because the soles are natural suede leather, they will naturally darken with wear. This is nothing to worry about and won't impact the longevity of your slippers.
If they are a bit dirty you can remove dirt and stains with a rag and white vinegar, or with any of the suede cleaning products recommended on our Care Page.
Cleaning them with a cloth, brush and cleaning product will also rough up the "nap" a little bit and restore some of the original suede texture.
We don't recommend machine washing your slippers, even on the wool setting. Unless you have a foot form to insert to allow them to dry to shape they will probably dry misshapen or shrink.
Washing also damages the suede and reduces the lifespan of your slippers.
Yes, but carefully! The suede sole will pick up dirt and debris if you are walking around on dirty surfaces. For a long life, we recommend wearing them indoors only, or on outdoor porches, patios and decks if they are kept relatively clean.
If your feet are hopelessly cold, here's an incredible little life hack. Without getting them wet (this is important) - toss your Nootkas slippers in the dryer for 2-3 minutes on high. They will retain the heat for quite a while and supercharge your foot warmth. It's like the coziest hug your feet have ever gotten! Trust us and try this one!
Definitely! For wide feet we typically recommend sizing up one size. The entire slipper is soft and can accommodate a variety of foot shapes
For narrow feet we recommend sizing down one size. The length may be slightly short, but with wear they should loosen enough to comfortably accommodate your foot.
All Nootkas slippers and house shoes are constructed with 2 layers of dense wool felt underneath the foot. This provides added padding and softens your step, while providing light support and cushioning. There is no shaped or structured support in our felted wool slippers. If you need substantial support for foot pain, Nootkas are probably not the best choice for you.
We don't offer traditional exchanges due to the complexity involved with having inventory in multiple locations. Instead we ask that you place a new order for your preferred slippers, then request a return for the unwanted pair. You can start a return here.
To use our online return portal, you will need to know the email used to place the original order and your order number to request a return and receive a pre-paid label.
To return your product and refund the original payment method: Follow the returns process and select "refund original payment method" in the final step. Note: the gift giver will receive return and refund notifications with this method.
To exchange for a different size or receive store credit: Start a return through our returns portal and select "Store credit" in the final step. Be sure to include your name, email address to send store credit. Include your name and order number inside the return package. Once the returned item is received, a store credit notification will be emailed to you.
If you do not have order information:Please email us at email@example.com and we will help you return or exchange your gift.
We don't ship to Canada directly from our Nootkas.com store. However, most of our products are available on Amazon.ca. You can see our available products here: Shop Nootkas on Amazon.ca
We are able to ship internationally, but do not offer it as a shipping option in our online store. If you would like to inquire about international shipping please contact us at firstname.lastname@example.org
Our gift cards are digital and cannot be shipped. Our gift card software will email the gift card to the email address that places the order. You will then need to print or email the gift card to the recipient.
Exchanges are treated as a return and new order. To make a return please follow the normal returns process and select "Refund Original Payment Method." When your return is received at our warehouse, we will approve the refund. At that time you will be notified via email that your refund has been processed and the gift card amount applied to that purchase will be refunded to your gift card balance instantly.
You may then reuse the gift card using the original gift card code. If you are wishing to exchange, you can now reorder your preferred color/size using your gift card balance. If a remaining refund balance is due to you, it will be applied to your other payment method in 3-5 business days, but may be longer depending on your bank.