At Nootkas, we want you to love your purchase. If something isn't quite right, we're happy to help with a return or exchange.

Click Start a Return or Exchange below to begin.

Click Here to Start a Return or Exchange
Exchanges

Need a different size or color? We've got you covered.

To begin an exchange, click Start a Return or Exchange and select Replace with the same item. Our return portal uses this option to process exchanges and will allow you to choose your preferred size or color.

  • Exchanges are free within the United States and Canada.
  • We'll email you a prepaid return shipping label.
  • Once your return is received and inspected, we'll ship your replacement at no additional charge.
  • Exchanges are subject to product availability. If your requested item is unavailable, we'll contact you to discuss available options.

Items being exchanged must meet the requirements described under Return Eligibility.
Returns

Returns must be requested within 30 calendar days of delivery to receive a refund to your original payment method.

Returns requested after 30 days are generally not accepted. In some cases, we may offer store credit at our discretion.

Eligible items must be:

  • Unworn and unused
  • Clean and free of stains
  • Free of odors and pet hair
  • Free of damage caused by outdoor use, misuse, or improper care
  • Returned with original packaging whenever reasonably possible

Please try slippers on indoors on a clean carpet or rug before deciding whether to keep them.

All returned items are inspected upon arrival.

Items showing signs of wear, outdoor use, odors, stains, pet hair, or other damage may incur a $30 Refurbishment Fee or may be refused if they cannot be restored to resalable condition.

Holiday Returns

Orders delivered between November 1 and December 31 may be returned or exchanged through January 31 of the following year, provided they meet all other return eligibility requirements.
Return Processing Fee

A $6.95 Return Processing Fee is deducted from each eligible refund.

This fee helps cover a portion of the costs associated with receiving, inspecting, processing, repackaging, and restocking returned merchandise.

The fee applies once per return shipment, regardless of the number of items included in the return.

For example:

  • Return 1 pair of slippers → $6.95 fee
  • Return 2 pairs together → $6.95 fee
  • Return 5 pairs together → $6.95 fee

Customers may use the prepaid return label provided by Nootkas or purchase their own return shipping.

If you choose to use your own shipping carrier, the $6.95 Return Processing Fee still applies, as it covers return processing rather than shipping costs.

The Return Processing Fee is waived when returning merchandise because:

  • The wrong item was shipped
  • The item arrived damaged
  • The product has a verified manufacturing defect
  • We made an error with your order

Original shipping charges, including expedited shipping, are non-refundable unless the return is the result of a Nootkas error.

Customers are responsible for return packages until they are received at our warehouse. We recommend using a trackable shipping service if you do not use our prepaid label.
Promotional Discounts

If your order qualified for a promotion or discount, your refund may be adjusted after a return.

Buy One, Get One Promotions

If you return one item from a Buy One, Get One or Buy One, Get a Percentage Off promotion:

  • The item you keep returns to its regular selling price.
  • Your refund will be adjusted accordingly.
  • The applicable Return Processing Fee will be deducted.

Order-Wide Discounts

If returning items causes your remaining order to no longer qualify for a promotion or discount, your order will be recalculated using the prices applicable to the items you keep.

Your refund will equal the difference between:

  • What you originally paid, and
  • The recalculated value of the remaining items

The applicable Return Processing Fee will then be deducted.

Refunds will never exceed the amount originally paid.
Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 5 days of delivery.

Email customerservice@nootkas.com and include:

  • Your order number
  • A description of the issue
  • Photos of the item
  • Photos of the shipping box if shipping damage occurred

Please keep all original packaging until your claim has been reviewed.

If your claim is approved, we'll provide the appropriate resolution, which may include a replacement, exchange, store credit, or refund.

No Return Processing Fee will be charged for approved warranty claims or order errors.

Because every pair of Nootkas slippers is handcrafted from natural wool, slight variations in color, texture, stitching, and appearance are normal and are not considered manufacturing defects.
180-Day Limited Warranty

Every pair of Nootkas slippers is backed by our 180-Day Limited Warranty against defects in materials and workmanship under normal indoor use.

The warranty does not cover:

  • Normal wear and tear
  • Outdoor use
  • Misuse or accidents
  • Improper cleaning or care
  • Damage caused by pets
  • Alterations or attempted repairs
  • Natural variations in handmade wool products
  • Cosmetic changes that occur with normal use

To submit a warranty claim, email customerservice@nootkas.com with your order number, a description of the issue, and photos of the product.

Approved warranty claims may be resolved through repair, replacement, store credit, or refund at Nootkas' discretion.
Gift Returns

Unused gift items may be returned or exchanged within 30 calendar days of the original delivery date, or within the Holiday Return period if applicable.

Gift items must meet the same Return Eligibility requirements as all other returns.

To begin a gift return, contact customerservice@nootkas.com with the purchaser's name and, if available, the order number.

Eligible gift returns are issued as Nootkas Store Credit to the gift recipient.

Refunds to the original payment method can only be issued to the original purchaser.

Any applicable Return Processing Fee or Refurbishment Fee will apply to eligible gift returns.
Refund Processing

Once your return has been received and inspected, we'll notify you whether your refund has been approved.

Approved refunds are issued to your original payment method within 3–5 business days.

Please note that your financial institution may require additional time before the refund appears in your account.

Store credit is issued electronically to the email address provided during the return process.

If you have questions regarding your return, exchange, warranty, or refund, please contact customerservice@nootkas.com.