At Nootkas, we want you to love your purchase. If something isn't quite right, we're happy to help with a return or exchange.
Click Start a Return or Exchange below to begin.
Shipping Costs & Free Shipping
United States Shipping
We offer the following shipping options:
- Standard Shipping (3–4 days): $4.95 on orders under $150
- Free Standard Shipping: Orders of $150 or more
- Express Shipping (2 business days): $8.95
- Alaska & Hawaii: $10.95
Free Shipping and Returns
If your order qualified for free shipping and a return reduces the value of the items you keep below $150, the original $4.95 standard shipping charge will be deducted from your refund, along with any applicable Return Processing Fee.
Original shipping charges, including expedited shipping, are non-refundable unless the return is due to a Nootkas error.
Canadian Shipping
We currently ship select products to Canada. Our products are also available through Amazon.ca.
- Standard Shipping (3–4 days): $16.95 USD
- Delivery times may be extended due to customs inspections.
- Import duties and taxes are the customer's responsibility.
Order Processing & Delivery Times
Order Processing
Orders are typically processed within 2 business days, excluding weekends and holidays. You'll receive a shipping confirmation email with tracking information once your order ships.
During busy periods, particularly around holidays, processing times may be longer.
Delivery Times
Estimated delivery times depend on the shipping method selected at checkout. Delivery estimates do not include order processing time.
While we do our best to meet these estimates, carrier delays, weather, and other circumstances outside our control may affect delivery.
Tracking Your Order
Once your order ships, you'll receive an email with a tracking number. Please allow up to 48 hours for tracking updates to appear.
If your order hasn't arrived within 5 days of receiving your shipping confirmation, please contact us at customerservice@nootkas.com with your name and order number. We'll be happy to look into it.
Returns & Eligibility
Standard Returns
Returns must be requested within 30 calendar days of delivery to receive a refund to your original payment method.
Returns requested after 30 days are generally not accepted. In some cases, we may offer store credit at our discretion.
Return Eligibility
To qualify for a return, items must be:
- Unworn and unused
- Clean and free of stains
- Free of odors and pet hair
- Free of damage caused by outdoor use, misuse, or improper care
- Returned with original packaging whenever reasonably possible
Please try slippers on indoors on a clean carpet or rug before deciding whether to keep them.
All returned items are inspected upon arrival. Items showing signs of wear, outdoor use, odors, stains, pet hair, or other damage may incur a $30 Refurbishment Fee or may be refused if they cannot be restored to resalable condition.
Holiday Returns
Orders delivered between November 1 and December 31 may be returned or exchanged through January 31 of the following year, provided they meet all other return eligibility requirements.
Gift Returns
Unused gift items may be returned or exchanged within 30 calendar days of the original delivery date, or within the Holiday Return period if applicable.
To begin a gift return, email customerservice@nootkas.com with the purchaser's name and, if available, the order number.
Eligible gift returns are issued as Nootkas Store Credit to the gift recipient. Refunds to the original payment method can only be issued to the original purchaser.
Applicable return processing or refurbishment fees may be deducted from gift returns.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us within 5 days of delivery.
Email customerservice@nootkas.com and include:
- Your order number
- A description of the issue
- Photos of the item
- Photos of the shipping box if shipping damage occurred
Please keep all original packaging until your claim has been reviewed.
If your claim is approved, we'll provide an appropriate resolution, which may include a replacement, exchange, store credit, or refund. No Return Processing Fee will be charged for approved claims resulting from a Nootkas error or manufacturing defect.
Because our slippers are handcrafted from natural wool, slight variations in color, texture, stitching, and appearance are normal and are not considered manufacturing defects.
180-Day Limited Warranty
Every pair of Nootkas slippers is backed by our 180-Day Limited Warranty against defects in materials and workmanship under normal indoor use.
The warranty does not cover:
- Normal wear and tear
- Outdoor use
- Misuse or accidents
- Improper cleaning or care
- Damage caused by pets
- Alterations or attempted repairs
- Natural variations in handmade wool products
- Cosmetic changes that occur with normal use
To submit a warranty claim, email customerservice@nootkas.com with your order number, a description of the issue, and photos of the product.
Approved warranty claims may be resolved through repair, replacement, store credit, or refund at Nootkas' discretion.
Exchanges
Need a different size or color? We've got you covered.
Free Exchanges
Exchanges are free within the United States and Canada.
To begin an exchange, click Start a Return or Exchange at the top of this page and select Replace with the same item. Our return portal uses this option to process exchanges and will allow you to choose your preferred size or color.
- We'll email you a prepaid return shipping label.
- Once your return is received and inspected, we'll ship your replacement at no additional charge.
- Exchanges are subject to product availability. If your requested item is unavailable, we'll contact you to discuss available options.
Items being exchanged must meet the requirements described under Returns & Eligibility.
There are no return processing or additional shipping fees for eligible exchanges.
Return Fees & Refunds
Return Processing Fee — United States
A $6.95 Return Processing Fee is deducted from each eligible refund.
This fee helps cover a portion of the costs associated with receiving, inspecting, processing, repackaging, and restocking returned merchandise.
The fee applies once per return shipment, regardless of the number of items included.
For example:
- Return 1 pair of slippers: $6.95 fee
- Return 2 pairs together: $6.95 fee
- Return 5 pairs together: $6.95 fee
You may use the prepaid return label provided by Nootkas or arrange your own return shipping. The $6.95 Return Processing Fee applies in either case because it covers return processing rather than shipping costs.
Canadian Returns
For returns from Canada, a $16.95 USD return shipping fee is deducted from your refund when using our prepaid return label.
When Fees Are Waived
Return processing and prepaid return shipping fees are waived when the return is due to:
- An incorrect item being shipped
- An item arriving damaged
- A verified manufacturing defect
- An error made by Nootkas
Original Shipping Charges
Original shipping charges, including expedited shipping, are non-refundable unless the return is due to a Nootkas error.
If your order qualified for free shipping and a return reduces the value of the items you keep below $150, the original $4.95 standard shipping charge will be deducted from your refund.
Promotional Discounts
If your order qualified for a promotion or discount, your refund may be adjusted after a return.
Buy One, Get One Promotions
If you return one item from a Buy One, Get One or Buy One, Get a Percentage Off promotion:
- The item you keep returns to its regular selling price.
- Your refund will be adjusted accordingly.
- Any applicable return fees will be deducted.
Order-Wide Discounts
If returning items causes your remaining order to no longer qualify for a promotion or discount, your order will be recalculated using the prices applicable to the items you keep.
Your refund will equal the difference between what you originally paid and the recalculated value of the items you keep, less any applicable fees.
Refunds will never exceed the amount originally paid.
Refund Processing
Once your return has been received and inspected, we'll notify you whether your refund has been approved.
Approved refunds are issued to your original payment method within 3–5 business days. Your financial institution may require additional time for the refund to appear in your account.
Store credit is issued electronically to the email address provided during the return process.
Return Shipping Responsibility
Customers are responsible for return packages until they are received at our warehouse. If you arrange your own return shipping, we recommend using a trackable service.
For questions about returns, exchanges, warranties, or refunds, please contact customerservice@nootkas.com.